Avoid the coin toss business model
As bets go, betting on the flip of a coin is pretty straightforward. A coin can only do one of two things: It can either come up heads or it can come up tails. You might bet on a coin toss because you...
View ArticleHow to juggle like a clown
Managing a debt collection operation is like running a 3 ring circus for a Ringmaster. How would you handle all those lions, elephants and tightrope-walkers? Well, what I’d do is hire a lot of clowns...
View ArticleTailored System Configuration
No two dialers are the same. Some might fit your company as well as the jersey does on this young kid. Or make as much sense as an overweight, out of shape guy crammed into a pink tutu. As you begin...
View ArticleIAT’s Wheel of Feature Fortune
It seems that 70% of IAT’s software users will only use 15 to 20% of the features. Whether it is a site-premised application or hosted service, the majority of end-users will never use most features...
View ArticleFirst Party collections done “virtual”
Do more with less. HOW? Try it – Virtually! Virtual: The quality of having the attributes of something without sharing its (real or imagined) physical form. Customer service—the key to any...
View ArticleCell Scrub … Don’t miss anything.
The title of my post is very true. If you don’t effectively scrub lists for cell phone numbers, look out! Your business dialing could quickly come to a screeching halt from the resulting legal trouble....
View ArticleConnect the Data
The human mind is a data warehouse— it makes decisions based on recalling and analyzing history. A mind can perform a variety of tasks such as organize, schedule and measure (though it might struggle...
View ArticleNot all Predictive Dialers are created equal
Predictive dialer technology isn’t all the same: Using predictive dialing technology is a very effective way to increase your agent’s talk time. However, not all predictive dialing technology gives you...
View ArticleHybrid—your all-in-one dialing solution
Many companies use a site-premise dialer for everyday use and a cloud dialer for overflow or disaster recovery. As a result they often spend a lot of time and money managing two dialing...
View ArticleSkills-based Routing Fits like a Glove
CTC Messaging, Leave Message, Multiple Phone Number Control—customers all have their favorite features. For one of my customers, the skills-based routing (SBR) is just what they need. With all of the...
View ArticleCallbacks: Always welcome (and remembered) here.
In a perfect collections environment agents would always follow their supervisor’s directions and work the correct lists. That doesn’t always happen, which Dave Shelley mentioned in a recent post about...
View ArticleCompliant dialing—it’s in our DNA. How about yours?
If you have hired part time help to manually dial your ever-increasing wireless inventory list, you’ve probably noticed your bottom line decrease. You also probably haven’t made much headway on your...
View ArticleWhich call recording solution should you choose?
Choosing a call recording solution can be intimidating. With so many features and functionality options, you may be concerned about going overboard and selecting something not required. You may even...
View ArticleStart with the basics: understand and utilize your dialing tools
A few weeks ago I had a reunion with my business associate, John, and my former coach, Ron, from yesteryear. Most of the conversation was about the good ol’ days and what we are currently doing—it all...
View ArticleA wide range of predictive dialing tools to tailor your daily operations
Since IAT’s inception in 1986, SmartDial® has been in the forefront in tailoring our predictive dialer to fit the client’s needs. In the ARM industry there are many different sectors or verticals that...
View ArticleWhat I Like About the Annual ACA Expo
I always look forward to attending and participating in the ACA International Convention each year. This year will mark the 75th anniversary of ACA and I am very proud of this and that fact that IAT...
View Article75th ACA International Convention Recap
I had a great time in Chicago last week. The ACA International Expo was everything I anticipated it would be and more. A few of the highlights for me were the opening ceremonies, awesome speakers, and...
View ArticleDialing within TCPA and FDCPA Guidlines
During our 27+ years in the ARM industry, IAT SmartDial has accumulated many regulatory compliance tools to make your contacting processes work more smoothly. Below I have highlighted the main ways our...
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